About an hour later (7pm), we received another call from the client stating that all 25 computers were hacked again! More viruses installed on all machines. Our techs called the ISP directly and identified that they provided no firewall protection. The hackers obviously knew that and continually scanned the hotels ISP for activity. AES had the solution and explained to the client that our Tech’s could install a router at each Internet point. This would provide a firewall for all the computers hooked into each router. The AES Technicians arrived on site within 1 hour and installed the routers with firewall protection applications, re-ran the anti-virus programs and cleaned all machines. By 9:30pm, the client was 100% satisfied and protected from future attacks.

The next morning the AES Branch Manager contacted the client before their training class started to confirm all was good. The client stated that there had been no more hacker attacks and that everything was running smoothly. They were extremely happy. When our team arrived later that day to pickup the machines, the client and the AES Branch Manager discussed future PC protection options, and also informed the other AES branches of the issues.